Truely Incompetent !I did a transaction on 5th March. Asked for and paid for an overnight delivery of a cheque (yes those things still exist and ML did not seem prepared to send BACS/SWIFT or IBAN) ... DHL was about to deliver the cheque but it was returned to the sender ??? No idea why... ML had not provided enough details beyond tracking number so DHL could not explain. DHL notes say it was returned at the request of the sender and I had to speak with the sender.Called up ML - spoke to three different people - one wanted to know why I'd been transferred to them - only after the call had been dropped first time. ML could not say why they'd asked for it to be returned. ML could investigate why the cheque was not delivered as paid for... but that would take several business days... and they could reissue the cheque but then the same thing might happen...Why no international funds transfer as in most of the rest of the world ? Why so incompetent ? Hard to say... had to refer to a manager (4th person) ... those are in short supply... finally spoke to a manager 55 minutes into the call the manager undertook to deal with it...
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