I wish I could leave less than one star. After moving most of our investments to Merrill in November 2025, everything seemed fine at first. That changed the moment I began setting up recurring investments. Every question I asked was met with vague, unclear explanations, and I immediately felt I’d made a mistake.
In February 2026, I received a brief call saying my advisor planned to “adjust the strategy.” The suggestion sounded reasonable, but within a week I noticed something alarming: every single one of my investments had been sold—at a major loss—dating back to November. I spent an entire weekend reviewing the activity to make sure I wasn’t misunderstanding anything.
I emailed my advisor first thing Monday morning asking them to stop all activity. Silence. Then on Tuesday, I was told I would now be “served by a different team.”
I began transferring my accounts back to Schwab on February 23rd. As I write this, I am still waiting for all of my accounts to be released by Merrill. Anything that could go wrong has gone wrong, and Merrill has ensured it would. Not only did they charge me to transfer my accounts to them, but they also charged me even more to transfer my accounts away from them.
This has been the most frustrating and stupidest financial decision I’ve ever had.
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