The Marlins customer service more than sucks. I accidentally purchased tickets to a Marlins game. I thought I was purchasing tickets to a Braves game in Atlanta where the Braves would be playing the Marlins in Atlanta. Instead the email confirmation showed the game in Miami. I immediately emailed the Marlins asking to cancel and refund. 48 hours later after calling them 38 times without an answer and emailing 6 times, and contacting MLB, the Marlins called back saying they refused to cancel and refund. I'm out $250. Their suggestion was to try selling the tickets myself. The game is 3 hours from now. They blamed MLB for not canceling and refunding. MLB said that is a team policy not a policy of MLB. So the Marlins are liars that take advantage of people. My only option is to file a dispute with my bank. So, I have done that. Oh I did ask to speak to a supervisor and their agent stated the supervisor was busy. I asked if I could leave them a voicemail, they said supervisors don't like voicemails. I asked if I could get the name of the supervisor, they told me they could not share names. Absolute crap service. No wonder they barely won any games this year. Chances are their entire organization are as idiotic as the people I dealt with.
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