Very Disappointing Experience – Do Not Recommend
I ordered coaching for Clash Royale on mmonster.co and this has been one of the worst customer experiences I’ve had.
First, I was told it would usually take 1–2 hours to assign a pro player. Then it suddenly became “up to 72 hours.” I ended up waiting almost 4 days with constant messages like “we’re still searching” and “we’ll update you in 24 hours.” Every day it was the same response with no real progress.
At one point, they even initiated a refund after I said I was frustrated and considering leaving a negative review. The ticket was switched to “Waiting on refund.” When I said I still wanted coaching, they switched it back to “Assigning a pro player.” This felt very unprofessional and disorganized.
Throughout the process, I kept asking for clear information:
• When exactly will I get a coach?
• How does the coaching work?
• Why is it taking so long?
The answers were always vague. After several days of waiting, they finally told me they don’t have any players available for coaching. Instead of immediately offering a proper refund to my original payment method, they first suggested replacements or store credit (“Mmonster coins”), which I absolutely did not want.
Waiting several days only to be told that no coach is available is unacceptable. If you don’t have coaches available, don’t sell coaching services.
Communication was repetitive, slow, and felt copy-pasted. The whole experience was frustrating and stressful when all I wanted was to improve at the game.
Based on my experience, I cannot recommend this platform. Be careful before ordering coaching here.
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