I originally gave Mobi Doctor a 1 star review because the prescription I was given was denied for use by pharmacies in Tenerife Spain because they said they could not accept it. This resulted in me having to seek private medical help for a new prescription so that I could access treatment. I did put in a claim to Mobi Doctor after this explaining this to be told I would get a decision in 3 days whether I would receive a refund. I never received a response so following this, I put a review on this site several days after this 3 day deadline. Only after this review, did Mobi Doctor then contact me to discuss the matter. I have now received an email to say I will receive a refund, which could take up to 10 days to arrive back to my account. They have also said that due to an agreement/conversation that Mobi Doctor has with the Spanish government (that they send a letter to you about as well), that Spanish pharmacies should have accepted the prescription. This was just not the case in my situation and so my 3 stars reflects this as they have at least initiated a refund process. I wouldn’t personally choose to use Mobi Doctor again and would go straight to a private doctor if I find myself in the same situation again. I have edited my review again to add the wording ‘conversation’ regarding whatever the situation is with Mobi Doctor and the Spanish Gov about prescriptions. Either way, I found that mine from Mobi Doctor wasn’t accepted. This was my experience and if Mobi Doctor continue to contact me via email or otherwise trying to get me to change my review, I will change this review back to 1 star to reflect my continued experience with the company.
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