I ordered on 24th August, and on 29th August I received an email with an estimated delivery date of 31st August, all was well I thought. It's now the 8th of September and there has been no change to the status. I made an enquiry about my order and the customer service is not friendly at all or care about the issue. I was told the ETA of 31st August was "just an estimate". My guess is they don't actually have any stock in Australia and are just running a drop-shipping business. Pay attention to the 1-star reviews as this is 100% the experience I have had. The 5-star reviews must be paid for. A D2C e-commerce that has such poor logistics has no business selling to consumers. I will be reporting them to my bank and trying to get my money back as they have completely failed.****UPDATE****After leaving this review the customer service team reached out and the delivery magically got prioritized, however, they only delivered 2 of the 6 boxes and there's no ETA for the other 4 essential boxes. What a complete shambles.***LAST UPDATE***The missing items were rescheduled to be delivered by 15th September and eventually were delivered on 17th September, so in total it took 24 days for everything to be delivered. In hindsight, I should have just gone to Ikea and it would save a huge amount of time and frustration. They did refund the cost of shipping but that doesn't even pay for the time I spent chasing and following up so a very poor resolution.
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Mocka supplies a wide range of kids furniture, nursery and baby must-haves, and stylish products for the lounge, living room and home office. From cots to entertainment units you're sure to find something you love.
