I ordered a dining table set that wasn’t delivered. They have a 10-21 day delivery time, so waiting for that long without getting the items in the end was a total waste of time.I have emailed several times, No reply!I have called several times, only to be told the same response: “We have escalated and reached out to the courier company but have not heard anything yet”.The people you get to talk to are rude. You will not hear a single ounce of empathy, literally no effort to help a customer at all! They won’t even give their names if you ask for it, even for a valid reason of just simply noting down who I spoke to since I’ve been following up so many times.They gave the number of the courier company so that I can follow up and investigate myself (when this is supposed to be their JOB), only to be told by the courier company the following:-They can’t give any updates to customers, I need to call Mocka again.-When I advised that Mocka has been reaching out but havent heard from them, They said, “That’s not true, we update Mocka on shipping status everyday”-Apparently, the Mocka people are quite rude. “Good luck in getting a cancellation”Seems like I’m not the only who has experienced this. Looks like they have a reputation of delayed orders. They would not even offer me a cancellation since the items were already “shipped”My advise is buy somewhere else! It’s not worth it if you consider the time you will waste waiting for an order that will NEVER COME, the time you will spend calling and emailing and get NO HELP and the STRESS.
Claim your business profile now and gain access to all features and respond to customer reviews.
Mocka supplies a wide range of kids furniture, nursery and baby must-haves, and stylish products for the lounge, living room and home office. From cots to entertainment units you're sure to find something you love.
