I strongly advise against purchasing from this brand. I’ve had one of the most frustrating customer service experiences I’ve ever encountered.I ordered two rugs online, but when they arrived, the colours looked noticeably different from what was advertised. I reached out to their customer service team to request a refund due to the misleading product images.Instead of addressing my concern, the representative immediately stated that refunds weren’t possible — a claim that contradicts basic consumer rights. When I voiced my dissatisfaction, I was asked to "send a photo." After doing so, I was told the rug “looks the same as online” and my concern was dismissed without further discussion.I explained that I had not even opened one of the rugs and was eventually sent a return form — but only after pressing the issue.This entire interaction left me extremely disappointed with both the product quality and the lack of professionalism in their customer service. It's clear that the company does not prioritise customer satisfaction or uphold the standards expected in online retail.
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Mocka supplies a wide range of kids furniture, nursery and baby must-haves, and stylish products for the lounge, living room and home office. From cots to entertainment units you're sure to find something you love.
