I went to the moco museum with a pre booked ticket with a timeslot. I was not please to find that even with the timeslot the queue was really large and according to the staff taking way over half an hour to go in. I did not expect this and didnt have the extra time to queue so asked the staff about the possibility of a refund. They said they could not refund me at the site and said I could email an address they gave explaining the situation and they would be able to process the refund. No doubt a month later I receivee an email back telling me I cant have a refund despite staff and the manager promising this. I should have asked for the name of the manager but wrongly thought that people can be trusted to represent their business. So I still have no refund despite not being able to go in the museum and lied to by the staff so they have my €18 to enjoy to themselves. Shameful.
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The Moco museum in Amsterdam wants to make a wide range of modern art, contemporary art & street art, like Banksy, available to the general public.
