I visited the Los Angeles store and worked directly with Harry Santiago to select the tables. Because these are extremely heavy marble pieces, I specifically asked before purchasing whether delivery included bringing the items into the space and unpacking and setting them up. I made it clear that this was critical due to the weight of the pieces. The sales consultant confirmed that this service was included, a sales order was created, and I paid in full based on that confirmation.The delivery notification process leading up to the scheduled delivery was unprofessional and poorly communicated, with very little proactive outreach. I overlooked this because I was excited about the pieces and trusted the information provided at the time of purchase.On the scheduled delivery day, the delivery team informed me that they would not unpack or assemble the tables. This directly contradicted what I was told in the showroom. I immediately contacted customer service and spoke with Carla, who refused to provide any additional identifying information and was dismissive throughout the call. She repeatedly stated that my only option was to refuse the delivery and told me that this issue did not qualify for escalation. Despite multiple requests, she refused to allow me to speak with a manager.I explained multiple times that refusing the delivery was not my objective. I was requesting the delivery service I was explicitly told would be provided. One component of the table weighs approximately 110 pounds, and I have no ability to lift or move it safely on my own, which is why I specifically confirmed the delivery and setup details prior to purchase.Carla ultimately told me to contact the showroom to “figure it out there,” which is not an acceptable or professional solution during an active delivery. I then spoke with Nathan at the showroom, who attempted to help find a resolution. However, I was again told that refusing the delivery was the only option.As a result, the delivery was refused, and I am now without the product I paid for and without any resolution in place. This entire experience reflects a serious breakdown in communication, customer service, and accountability and should be reviewed and addressed immediately.Lauren
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Our aim at Modani is not to become just a furniture store where you purchase your living room décor, bedroom design, or accent furniture. We want to be the place where you start your life, which is why we create beautifully-crafted furniture for the lifestyle that you’ve always wanted.
With two ways to shop -- our furniture stores and online -- we make your happiness and convenience our top priority. Our modern furniture is created to honor the designs of the past while reflecting this wave of design future – and that motto stands for whether you are shopping for a sofa and other pieces of living room furniture, a new chair, a desk, or even wall décor.
We create at our headquarters and involve all members of our team in the design process so that each item is as unique as your place of dwelling. It is that sort of passion that makes us the best furniture store to find modern home decor. Add this principle with our affordable prices, our expert design consultants, and white glove delivery on any item that we have in stock, and we became the smartest way to buy contemporary and modern home furnishings in the country.
It's all about #howYouModani; we merely handle the rest.See more
