I am extremely disappointed with my current experience with Modani, as I used to be a customer of their NYC and Miami store. Most of my home is decorated with Modani furniture. I placed an order for a mattress on Nov 10th, and the day after, they email me saying that they don't have my order in stock. I ask them to send a replacement of one product that was slightly more expensive, so I didn't have to cancel the order. I mean, if you don't have something on stock you should never take the money. Modani rep suddenly found the product i ordered, but that it was going to take 2-3 weeks and that I would receive a call from a shipping company to schedule the delivery (it costs $99 USD). After a few weeks i receive the call, but after confirming my address, this shipping company says they do not deliver to my area, that Modani sent my order to their wrong location and that I needed to call them. I have been trying to get answers for more than a week now and my emails were ignored, and my calls were not returned. Now some costumer service representative told me that it would take another 3-4 weeks for me to receive my order and i find that unacceptable! This woman said that she was going to talk to my sales rep and put me on hold for a while until i hang up. I tried to call back several times and they are not answering on purpose. This is not good business practice and they have lost a good customer! Now my next step is to dispute the charge with my bank and let them handle it.
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Our aim at Modani is not to become just a furniture store where you purchase your living room décor, bedroom design, or accent furniture. We want to be the place where you start your life, which is why we create beautifully-crafted furniture for the lifestyle that you’ve always wanted.
With two ways to shop -- our furniture stores and online -- we make your happiness and convenience our top priority. Our modern furniture is created to honor the designs of the past while reflecting this wave of design future – and that motto stands for whether you are shopping for a sofa and other pieces of living room furniture, a new chair, a desk, or even wall décor.
We create at our headquarters and involve all members of our team in the design process so that each item is as unique as your place of dwelling. It is that sort of passion that makes us the best furniture store to find modern home decor. Add this principle with our affordable prices, our expert design consultants, and white glove delivery on any item that we have in stock, and we became the smartest way to buy contemporary and modern home furnishings in the country.
It's all about #howYouModani; we merely handle the rest.See more
