1 welcome was very poor2 tour of venue missed half facilities out so was unaware of indoor pool, steam room, and outdoor plunge3.bathrooms were filthy, faeces in toilet in restaurant,4.restaurant floors dirty food everywhere5. Hair in food, nothing offered complimentary ie free drinks considering half my meal had been left6. Service slow7. Spa was noisy, people shouting, doors banging, fans on and off, very hot rooms, music playing in room and in reception, very hard yo relax, massage therapist was going over bone quite heavily, beds very uncomfortable, left with a migraine, my friend felt faint and reported the same position of the bed and left with swollen face and eyes8. Sleep/relaxation room had wet towels and used blankets on majority of beds, wonder when these get replaced for other guests9. Lockers were a joke the fob things didn't work we spent an hour trying to find a locker to work, changing rooms were rammed at all times10. At check out amazed to see service added for a couple of drinks and not one member of the team asked us about our day/experience. Tbf I was ready to leave. Very dissppointed.Nothing unique or relaxing about moddershall like a conveyor belt.
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