Probably the rudest staff we have ever encountered. We arrived out of the blue on passing as we were staying locally at Alton Towers and decided a pamper day might be good. We had our swim gear already in the car as we will wild swim where the opportunity allows. Anyhow we arrived in reception to be met by a lady with an ultra sturn face! Rather than say hello or ask how we were she simply barked NAME!I explained we didn't have a booking and hoped there'd be room at the last minute. This time she smirked and said, our treatments are booked in advance. I reminded her that I didn't ask about a treatment but the use of the facilities. Rather than acknowledge our point she did some typing (reminiscent of the computer says no sketch from Little Britain). She then came back with a price which I think was something like £109.00 (I think). Before even confirming we wanted to accept or not she spoke over our shoulders to a house keeper behind about something and followed up with text me later. Utterly unprofessional.The time was around 2pm at this point so we didn't feel as though wed have value for money at that point. In all honesty her matter was gross and put us off anyway. Instead we got back the hotel and booked H.oar Cross Hall the next day which was PHENOMENAL. The service was super friendly and welcoming and the facilities second to none. What a shame the staff member at Moddershall Oaks pushed us to a competitor instead, still win, win for us!
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