I signed up as a business client last November. This year, the membership was renewed without any prior notice, violating consumer protection regulations. I contacted them to cancel due to closing our business, but they stated that renewals are non-refundable, citing their internal policy. A refund policy does not legalize an illegal automatic renewal. Despite raising this issue, they refuse to comply — all for €99. This reflects poorly on their business. Additionally, the invoice lacks proper compliance: no letterhead, no address, no VAT number. Extremely unprofessional.
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