**Avoid this company at all costs – unreliable, unprofessional, and dismissive of customers.**I ordered two mattresses (which turned out to be thin topper-style mattresses, not proper ones). Delivery was scheduled between 13:00–16:00. No tracking link was provided, meaning you are left completely in the dark about where your order actually is.At 15:50, I contacted customer service to explain that I had to leave at 16:00 sharp. Their response: *“they will be there soon.”* No apology, no accountability.The driver finally called me at 17:30 – a full 1.5 hours after the confirmed delivery window – and told me he would arrive in another 35 minutes. By this point, I had already wasted half a day off work and over 5.5 hours at my summerhouse waiting.When the order finally arrived, one of the mattresses was visibly damaged and looked used. I immediately contacted customer service, explained the situation, and requested a refund. Their “solution”? That I personally schedule a return, block out another 3-hour delivery slot, drive another hour, and hand over the defective product before receiving any compensation. Meanwhile, I am left with no mattress at all.This is unacceptable. A serious company would take responsibility, not punish the customer for their mistakes. The lack of professionalism, accountability, and basic service is shocking.Save yourself the frustration. Spend your money elsewhere – this company cannot be trusted.
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