My Mini had a fault on the footwell module. I sent it directly to the address on their current website. First surprise, they moved! didn't update their address, so had to re-route it. Sigh,,, Next, it was into the shop, and they wanted their pdf form filled out. The pdf form is not editable online! Oops. I sent them a Word doc and they got busy. After 3 days, get a call 'your module is damaged and can't be fixed by us'. Oh, and they shipped a module back to me, that was NOT the module I sent them. Pretty sure they flashed my good module, and sold it on to someone else, and sent me a burnt module that has a diff part number. Do NOT use this service.
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