I sent a PCM from a 2006 Mercury Monterey to National Parts Wholesalers. Turnaround time was about a week. After "diagnosis & repair" my vehicle ran worse than before I sent the PCM in for repair. I called customer service. The girl on the other end of the line was yawning while I was explaining my issue. She said if I didn't get a call back from someone within 48 hrs, try calling back again. The next day a customer service person called me back to say I'd be getting a refund because "we can't reprogram your module." I should've been told this when I originally called about their services. THIS IS FRAUD.A week later, no refund showing on my credit card. Another call resulted in only $38.65 of my $149.00 charge being refunded. Buyer beware -- invoice states: "Diagnostic Evaluation Service (DES) ... is a non-refundable service." In other words, "Thank you for a hundred bucks, Sucker."Big mistake on my part, never agree to payment terms like theirs. Avoid these guys like COVID. Hope this helps.
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