We purchased a new build home in 2020 and selected to have Moduleo flooring in our hallway, WC and kitchen. We opted for this flooring option as the sales advisor said it was durable, scratch resistant, easy to maintain and had a 15year guarantee.Personally, I feel that we were totally misled. Within a few weeks scratches were visible all over the kitchen floor and it an absolute nightmare to clean as dirt becomes trapped in the grain effect.More recently the flooring has started to bubble up and warp so I figured I would contact Moduleo because it’s within the guarantee period. It’s easy to find on their website that their flooring products have the 15 year guarantee, but what’s not easy to find, is the process of how to submit a claim.After looking for quite some time for this information I gave up and decided to email them, however, not heard a thing back from them despite sending a number of emails. It feels like the alleged 15 year guarantee is just a ploy to get people to buy their flooring and then once you’ve paid and had it fitted you’re on your own.If anyone is considering this flooring my advise would be to stick to old fashioned ceramic tiles or find a reputable company that has more than a three star rating on Trustpilot.
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