moduleo.com

3.4
3.4 Based on 130 reviews

...

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Ulysses Rogers
LayRed floor started to curve upwards and split after two years.

LayRed floor was fine when first installed, but just over two years later it started to lift at the edges and the planks started to curve upwards at the edges and then split at the joint. I took a couple of planks up and replaced them then returned them to the store and tried to make a warranty claim. After taking photos of the floor and providing one of the curving/cracked planks, the manufacturer (Unlin Flooring) rejected the claim due to incorrect installation. I requested further information with probing questions about other similar failures they may be aware, rates of expansion and pointed out that it had curved along the width not the length which is odd given that the room width is less than the length, so I would expect it to curve along the length if it was an expansion issue. They did not respond to my email and after a call with customer services they refused to deal with me directly. So much for their lifetime warranty.

1
Date of experience: Apr 22, 2024

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