I saw a coat advertised on their site which looked just what I needed. Checked out their website, all looked above board, glossy boutique type pictures and descriptions, all in pounds sterling and indeed to all intents and purposes was indeed a boutique in London. Received my item, which did take around 4 weeks to arrive ( a little strange coming from London) but I thought not too much of it. It arrived in a small plastic bag, this is when I had the feeling of dread as it was meant to be leather and a leather coat would not fit into a small bag. Undid said parcel to find a coat nowhere near as described, certainly not the premium material it said it would be in the description nor did it look like the quality finished coat I was expecting. It is in fact made of a plastic faux leather look material which doesn't even have the same detail as the one I'd seen. I have emailed to say I want to return and have a refund to be told they would offer me a 10% refund but that it would cost between £35-£65 to return it to China???(thought they were based in London) and that they don't normally refund on sale items. I have replied explaining that I have the right to return as it isn't as described. I'm still awaiting their reply. I very much doubt I'll get a refund. So I would advise anyone not to be taken in by their very slick website as the quality is most definitely of the Chinese sweat shop variety and the customer service leaves a lot to be desired. Buy from this company at your peril.
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