I made an online order for the opulent gift set and the shampoo & conditioner. These are for a family member for Christmas. After recieving an email regarding a delay in the delivery I was a little disappointed and after reading some online reviews I was a little worried. However the delivery arrived today and handed over by a very lovely delivery driver. My gift set was well wrapped and protected for delivery & for the shampoo and conditioner I was provided some tissue paper and a gift bag to create a lovely gifting experience. This touch was very much appreciated. I did also contact customer services In regards to the postage cost as I had selected a specific day for delivery that was not able to be made. I only had to wait a day and I got an email reply from Kelly at Molton & Brown apologising for the delay and I will receive a refund for the named day postage I paid. I would say all in all great customer service and although the delivery was delayed it was still in good time especially for around busy times like Christmas.
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Molton Brown USA. Shop online or find your nearest stores. Discover luxury gifts, beauty products and skin care. Made in England from natural ingredients.
