The brand uses Amazon Shipping for their orders where the driver sends a generic email stating that the ordered was delivered to the receptionist called Joni when there is no reception in my building and no Joni. I tracked down the driver outside my building enquiring about my parcel. He was so arrogant, pretending he did not understand English and unable to tell me where is my parcel. UPDATEUpon raising the above issue with both Amazon & Molton Brown, I received prompt replies (even though it was the weekend) from both parties. MB arranged immediately a new delivery of the product I had purchased as a gift to my dad which I appreciated. Earlier this afternoon, I received a text from the driver asking where they could leave the parcel. I was lucky to be at home and replied to their text asking them if they could ring the bell and deliver to my floor (my building has 27 floors and a lot of apartments) instead of leaving it at the inside entrance of my building where parcels can go missing. I appreciate that the driver delivered to my front door. He was kind and friendly. Upon opening the parcel, I noticed a few samples which was a nice touch. Thank you for looking into this matter with urgency and care.
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Molton Brown USA. Shop online or find your nearest stores. Discover luxury gifts, beauty products and skin care. Made in England from natural ingredients.
