VERY NEGATIVE experience. I had been a long term supporter and customer of Molton Brown for many years but no more sadly. I ordered a hand lotion as a Christmas gift (Dec 24), it arrived badly discoloured and looked very unappealing (so much so my husband noticed it without me saying anything) and not suitable as a gift. I sent a number of emails to Molton Brown saying I wasn’t happy with the product but got fobbed off after waiting some time for a response so contacted them a few more times. The process was really painful and took me ages to manage to get a returns label. I’d brought the hand cream when they had the Black Friday reduction, I asked if the price could be honoured for me if I brought a different bottle in store but they weren’t interested whatsoever, it felt like everything was just too difficult. Being a loyal customer clearly doesn’t matter these days, the matter just needed a bit more consideration and handled better and I would have continued using them in the future. Not now…. The process to be get a refund note from customer services was painful and they weren’t interested in what I was saying whatsoever - avoid!!!
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Molton Brown USA. Shop online or find your nearest stores. Discover luxury gifts, beauty products and skin care. Made in England from natural ingredients.
