In November, I visited the Molton Brown store in the Swindon Retail Outlet and bought 4 shower gels on offer for £44. The shop assistant put the items in a Molton Brown bag, and I trusted all was fine. On returning to my home in Bristol, I discovered she had only put 3 bottles in the bag! I phoned the store, and they took my email and phone number, saying they were sorry and would get back to me. Spoiler alert: they didn't!! The following day, I phoned customer services, which was answered by a clueless and unhelpful employee. Following this, I emailed customer services to explain the situation, and received a prompt email advising me to go back to my local store with my receipt. I replied, explaining again that this hadn't happened at my local store. This time, I received an email saying they had a large number of requests to deal with, so they would contact me later. Yes, you guessed it... They didn't bother. I'm still missing a bottle of shower gel, and £11 out of pocket. I won't be back to their stores!
Claim your business profile now and gain access to all features and respond to customer reviews.
Molton Brown USA. Shop online or find your nearest stores. Discover luxury gifts, beauty products and skin care. Made in England from natural ingredients.
