My experience with the service has been incredibly disappointing and concerning for an institution responsible for people's long-term financial well-being. I have had an unresolved inquiry for over 90 days, receiving no substantial feedback, urgency, or ownership from any representative. Despite numerous follow-ups and requests for clarity on required documentation, I have only encountered silence or vague responses that do not address the underlying issue. The most troubling aspect is the total lack of accountability. No one has taken responsibility for resolving the matter or providing a realistic timeline. For a provider managing critical funds, this level of service is unacceptable. Professionalism and transparency are essential in this industry, yet my experience has reflected the opposite. Customers seem to be left in the dark, with no assurance that their concerns are being handled properly. I had expected much more from a reputed financial institution. Unfortunately, I cannot recommend this service based on my experience. I truly hope management reassesses their internal processes and customer service standards, as clients deserve better.
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Momentum provides financial wellness products & services in South Africa including medical aid, Multiply, retirement annuities, investments & insurance
