Salesforce need to check the fields used to populate addresses for unit blocks, because my address information was entered correctly by me but unfortunately populated incorrectly by the backbone, by the time i got my contract. i.e My email confirming my connection said Flat 3, * instead of Unit 8i.e My street address is not 8 - 10Something is terribly wrong and needs to be fixed by Salesforce - luckily I checked my emails or I would have had a connection in someone elses unit (not flat). Flat is a very 'english' term not an Australian term. I needed to re-tell my story to two seperate customer service officers after ringing through because the first agent I spoke to works in a seperate business stream and is not trained to correct addresses for new customers she said. Why not train her? This would save customers time waiting for another customer service officer repeating my story again e.g my name, date if birth, addressThe second agent I spoke to said his boss told him to repeat all email addresses he is given to customers in full phonetic alphabet which is actually demeaning for him. Does his manager not feel he is capable to gather basic customer service information? How demeaning for the young chap I spoke to. He is also not able to take credit card details over the phone for security reasons, so I am sure his Manager needs to be supervised for micro managing his/her staff. If the autofield (signs you up in five minutes) has problems (which it does) and there are customer service officers available to help us connect over the phone, why are they not trusted to take basic customer service details from customers?Result: Terrible Management not following through with Salesforce to monitor errors, and not trusting their customer service officers - not a fault of the customer service officers at all.
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