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My experience with Monaxa – Profits cancelled after successful trading I want to share my experienc

My experience with Monaxa – Profits cancelled after successful trading

I want to share my experience with Monaxa so other traders can be careful.

I opened a standard trading account and deposited around $99. I traded manually on MT5 using the leverage provided by the broker (1:2000). All my trades were placed normally through the platform without any bots, arbitrage systems, or manipulation.

Before the market closed, I opened several small buy positions on Gold (0.01 lots each), gradually increasing my exposure to around 0.39 lots in total. This is a common trading practice where traders scale into positions.

When the market reopened, Gold moved strongly upward due to global events, creating a price gap. My trades became profitable and my account balance reached around $3787.

However, when I requested a withdrawal, Monaxa cancelled all my profits and claimed that I used “gap trading abuse”. They returned only my initial deposit and refused to pay the profits.

I asked them to clearly explain which rule I violated, but their response was simply that my trading created “asymmetric risk for the broker” because of negative balance protection.

In my opinion this is not fair because:• The broker provides the leverage themselves (1:2000).• All trades were executed normally on their platform.• No trading rule clearly prohibits opening positions before market close.

If this trading strategy was not allowed, the broker should have prevented the trades from being opened in the first place instead of cancelling profits after the fact.

This experience has been very disappointing. I hope the company will review this case fairly and reconsider their decision.

Until this issue is resolved, traders should be aware of the potential risks when trading with this broker.

Date of experience: Mar 06, 2026