Why buy hifi kit from a particular manufacturer? Sound quality, build quality, features, price... all important parts of the consideration and well covered by hifi magazines, blogs, YouTube reviews and all the rest.What rarely gets a mention is the quality of the support and the company behind the gear. In that respect, Monitor Audio has proven to be outstanding. I've twice had cause to contact their support - once a few years ago for a query about setup of my Apex speakers, and a few days ago because one of those speakers suddenly started sounding terrible.In both cases support was outstanding in every respect. For the recent problem, a weekend email received a Monday morning reply with proposed solution (replace the mid/bass driver), and the replacement driver was with me 4 days later - problem solved. The price for the replacement was very reasonable (a little over 10% of the speaker's full price, including shipping) too.In case any one reading this has concerns for Monitor Audio speaker reliability, the problem speaker is about 10 years old and the problem coincided with changing amps and wiring so most likely something I did caused the problem.While I wouldn't buy speakers just for the after sales support - they have to sound and look good too! - Monitor Audio speakers will be at the top of my audition list for any future purchases... quality support is so important for a product one expects to use for many years.
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Monitor Audio continues its 50+ year legacy of crafting high-quality loudspeakers for both home and commercial use. With a global presence and an expansive product line that includes high-fidelity two-channel speakers, advanced architectural speaker solutions, home cinema systems, outdoor speakers, lifestyle audio solutions, amplifiers, and streamers, the company serves a diverse customer base.See more
