I have attempted to close my Monixbet account multiple times, following all necessary procedures and contacting customer support on various occasions via email, chat, and phone. Despite my repeated requests, Monixbet has not taken any action to close my account or respond with any concrete follow-up regarding the status of my request. I have documented these attempts with email correspondences and chat logs, which I am prepared to provide as proof.Justification and Supporting Evidence:Evidence: I possess a series of emails and chat transcripts showing my requests to close my account and Monixbet’s responses, which have either been dismissive or have promised escalation without any resolution.Responsible Gaming Concerns: Monixbet's refusal to close my account contravenes responsible gaming practices, which allow players to limit or discontinue their gambling activity. This lack of action poses risks to individuals who may need support in managing or stopping their gaming activities.Desired Outcome:I request the immediate closure of my Monixbet account to align with responsible gaming principles and give me the control over my gambling activity that every player should have. This expectation is both reasonable and in line with industry standards.Supporting Documents:I am attaching copies of all relevant emails and chat transcripts as proof of my repeated attempts to have my account closed.Thank you for your attention to this matter. I hope this complaint will lead to a resolution and improve Monixbet’s approach to customer requests, especially those tied to responsible gaming.
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