Completely Disappointing Experience - Avoid Ordering!I’ve never been so frustrated with a school uniform order in my life. I ordered several items for my child from Eastbourne Academy’s uniform store, and the whole process has been a complete nightmare.First off, the size guide they provided was completely inaccurate. Even after factoring in a reasonable allowance for sizing, the clothes still didn’t fit. I’m honestly baffled by how poorly they manage this — especially for something as essential as a school uniform.Then, when I returned five items totaling over £100, I was shocked to only receive £12 back. That's beyond ridiculous! It feels like they’re intentionally trying to rip customers off. The return process is incredibly frustrating, and there’s no way to get in touch with anyone to resolve the issue. I’ve been trying to contact them for days, but there’s zero response.This entire experience has been a joke, and I will never order from them again. If you want a hassle-free shopping experience with proper sizing and fair returns, look elsewhere.
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At Monkhouse, we believe every child deserves the chance to shine.
As a family-run business with over 80 years of experience, we've provided top-quality schoolwear to communities since our founding by Frank Monkhouse in Cheadle Hulme. From a single store, we've grown to 24 high-street locations and 13 campus stores across England and Wales, with further capability to partner with schools across the 4 corners of the UK & NI.
We pride ourselves on offering affordable, high-quality products, including eco-friendly garments made from recycled plastic bottles. With our 24/7 online service, getting the schoolwear you need is always easy and convenient.See more
