This company is consistently out of stock, to the point where it feels like they don’t actually want customers to buy from them. Basic stock management is clearly not a priority, and it’s beyond frustrating to waste time checking for items that are never available.Customer service is just as poor. There is no sense of urgency, care, or accountability when issues are raised. Instead of trying to help, it feels like customers are brushed off and left to deal with the inconvenience themselves.Management’s attitude is frankly disgusting. There is a complete lack of professionalism, and it shows in how the business is ran and how customers are treated.What makes this even more concerning is the number of glowing 5-star reviews with names of staff attached, they don’t feel genuine at all. They come across as forced or fabricated, which seriously undermines any trust in this company. I am fed up and tired of the stress of chasing up with this horrible company about when I can possibly purchase uniform for my son. Stress which could be avoided if the people who run this circus cared at all about their reputation and supplying their stores to ensure a successful business and keeping their customers happyOverall, I would not recommend this business. Until they sort out their stock levels, take customer service seriously, and show some integrity, nothing is going to improve.
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At Monkhouse, we believe every child deserves the chance to shine.
As a family-run business with over 80 years of experience, we've provided top-quality schoolwear to communities since our founding by Frank Monkhouse in Cheadle Hulme. From a single store, we've grown to 24 high-street locations and 13 campus stores across England and Wales, with further capability to partner with schools across the 4 corners of the UK & NI.
We pride ourselves on offering affordable, high-quality products, including eco-friendly garments made from recycled plastic bottles. With our 24/7 online service, getting the schoolwear you need is always easy and convenient.See more
