I ordered a set of luggage but reconsidered due to the price. I reached out via email shortly after placing the order, before anything was packed or shipped. This was about a week ago, and I still haven't received a response. One of the items is expected to ship in 2-3 weeks, but it hasn't been sent yet, so I tried contacting them again to cancel that item. No response on that either. They deduct a portion from refunds to cover shipping costs, making cancellations challenging since the only contact method is an email that goes unanswered. You also have to pay for returns on items that should have been canceled before shipping. I wouldn't recommend this service to anyone, as their customer support is virtually non-existent. I upgraded my initial review from 1 star to 3 stars after finally managing to connect with someone in chat (after going through AI first). That representative helped get the large blue suitcase refunded and approved my free returns. I still didn't rate higher than 3 stars because dealing with issues is cumbersome. It shouldn't take a week, multiple emails, a chat with AI, and then finally a human to resolve straightforward problems. However, I appreciate the assistance from the representative who helped me.
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