I travel a lot for my job and my previous luggage typically lasts 1-2 years before it is too damaged. I bought my Monos bag in November 2022 because I wanted something that would would last. I especially like the compression side that allows me to pack more in less space in a luggage that easily fits even regional jet overhead compartments. I was traveling through ATLANTA in February 2026 when one of the wheels broke. I submitted a claim to Monos and Dexter emailed me a few days later. Since the black wheels were out of stock, he offered me the choice of silver or champagne. Dexter shipped the wheels to me at no cost and they arrived in less than a week. The new champagne wheels are installed and I am ready to hit the road again. Thanks Monos for a great bag and to Dexter for great service!
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