I placed an order on 5th June, and according to their website, I should have had a tracking number within about 1-2 days, delivery within 3-7. 6 days on and my order is still showing as confirmed. No tracking number and no delivery.I have sent about 6 emails asking for updates and not had a single reply. When I emailed BEFORE placing an order with queries, I had several responses within a matter of hours, and they was very helpful. I was quite impressed with the customer support. But now they have my money, I have heard nothing.I finally had a response on day 7 stating that they were sorry for the delay and it was all due to them being so busy. They also advised that the items I had ordered were out of stock, despite showing as in stock on the website. I have now cancelled my orders and hope the refund will dealt with promptly.Absolutely shocking service. I advise you stay well clear of this company.UPDATE: I checked the website again today, 1st July, and they are still showing as having stock, despite me being told they had none. In fact, since they cancelled my order, the number of 'available' units has gone back up by one. So despite them saying 'we are sorry that our team has not updated the stock information on our website in a timely manner. We will take steps to correct this issue and improve our stock management to prevent similar situations in the future'...it seems 3 weeks is not long enough.
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