montredo.com

Full refund after one month – extremely stressful and unprofessional experience

I ordered a watch from Montredo on 7 January 2026, attracted by a clearly stated “10 Days Delivery Time” on the product page. Based on this promise, I decided to proceed with the purchase.After payment, I received no shipping confirmation, no tracking number, and almost no proactive communication. I contacted Montredo several times by email to ask about the status of my order and received no meaningful update.On 16 January, when I finally got a response, they informed me that the watch I ordered was not available and asked me to wait another two weeks. This was completely contrary to their original “10 Days Delivery Time” promise and the legal withdrawal period.Frustrated by this bait-and-switch approach, I immediately exercised my right of withdrawal and requested a full refund on the same day. Legally and according to Montredo’s own terms, the refund must be made within 14 days from the date they receive the cancellation request. Instead of processing this in a reasonable timeframe, I had to:• Send multiple reminder emails to Montredo after their initial unhelpful response.• Contact my bank advisor to prepare for a chargeback in case Montredo did not refund.• Deal with poor communication and delayed, vague replies from their side.Montredo later tried to argue that the 14-day refund period starts from the date they “confirm” the cancellation (27 January), not from the date they received my withdrawal (16 January), which is not what their own terms say and is clearly unfair to the customer.In the end, after about one full month from the original order date, I finally received the full refund on 4 February 2026.AVOID Montredo completely. They are not a real watch retailer – they simply list watches they don’t have in stock, take your money upfront, then scramble to source elsewhere. This creates false urgency with fake delivery promises, stressful delays when items are “suddenly unavailable,” and refund battles that take weeks. For luxury watches, stick to authorized dealers who actually stock what they sell. This experience has completely destroyed my trust in Montredo.

Date of experience: Feb 04, 2026