I am very dissatisfied with the handling of the order I placed.On April 13, 2025, I ordered the Doxa Sub 200 White Pearl watch from Montredo GmbH. It was a good deal, as it was about 100 euros cheaper than at other retailers.By April 29, 2025, I still had not received the watch. I sent an email asking when I could expect it. I was told that the delivery time would be four weeks and was asked whether I wanted to proceed with the order. I decided to continue due to the good price of the watch.On May 20, 2025, I still had not received the watch, so I contacted Montredo GmbH again. I was told the watch would be ordered from the supplier and delivered shortly. From that point on, I contacted Montredo several more times. Each time I was told that the watch would be delivered soon.By July 2, 2025, I still had not received the watch. I cancelled the order and requested a refund. Fortunately, I received my money back quickly along with an apology—but nothing more.I am very dissatisfied with how this order was handled. I had to initiate contact with Montredo GmbH each time they failed to meet the promised delivery dates. Being told repeatedly that the watch would be delivered any moment, when that clearly wasn't the case, was extremely frustrating. I had looked forward to wearing this white watch during the summer (as it is a summer watch), but that didn’t happen.In the end, I bought the watch from another retailer (at a 100-euro higher price). They also had to order it from the supplier. I received the watch within a week and a half.
Claim your business profile now and gain access to all features and respond to customer reviews.
MONTREDO ist Deutschlands führender Online-Shop für neue Luxusuhren. Finden Sie Ihre passende Wunschuhr bei MONTREDO, der ersten Adresse für Uhrenliebhaber.
