This foreign based Mooijane,which I thought was US based since they have a Maryland address from which I purchased a lighting fixture- total charge of $1,664.15 that was shipped from overseas which was delivered 7/20. The order was placed in good faith, but upon installation, the product was immediately found to be defective and non-functional. I contacted Mooijane right after installation, 7/27/25 notifying them of the issue and requesting a return however . their resolution was to send replacement bulbs to see if this would remedy the problem after waiting another 3 weeks tor the bulbs to arrive, the light still did not work properly . I even had an electrician check the wiring and they found the light to be defective. Despite multiple attempts to communicate with the company via email, Mooijane has refused to accept responsibility for the defective product unless I agree to pay an unreasonable return shipping fee ranging from $350 to $500. Which goes against their own online return policy I find this request entirely unacceptable, especially since the product was defective upon arrival and was never operational.I have provided the company with photo and video evidence of the non-functioning light and detailed descriptions of the issue. However, Mooijane continues to ignore the nature of the complaint and insists that I bear the full cost of returning a faulty item. Save yourself the trouble this company is a scam.
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Mooijane as a lighting manufacturer is committed to providing high-quality lighting products to meet our customers' lighting needs. We strictly control every aspect of the design and manufacturing process to ensure the quality and reliability of our products.
