The company promises delivery within 2 working days to the UK, but in reality this not a promise but a straight lie. Calling it an estimation is inappropriate either as a week has past yet still nothing done. I had to email for a status update to which I was told the blame lay with DPD and they would endeavour to ship out the same week, however this never happened and when I sent a second email to say if the order wasn't shipped by the next week then I will simply cancel the order.Lo and behold, no shipping update, no email to apologise for any delay, but a simple automated email to say that my order was cancelled. Not sure what customer service training they have at this company but it sure needs refreshing.Very disappointed - I used to hold Dutch companies with high regard but it seems my trust and expectations were misplaced. I will not consider this company again, regardless of the deals they may have on (which was why I decided to buy from them in this instance) - I would rather pay a little extra for at least some base level of customer service. This is why Amazon are cannibalising smaller companies - it seems inappropriate to complain about Amazon wiping SMEs out when you can't provide even simple customer service, no?
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