I had €30.47 in my account balance and requested a transfer to my Brazilian bank account. After that, the money simply disappeared.
Since August, I have contacted customer support multiple times. On several occasions, I was promised that the amount would be returned, but to this day, nothing has been refunded.
There is always an excuse or a generic response saying the issue is being handled, yet no real solution is provided. It is extremely frustrating to keep receiving promises without any action.
It may not be a large amount, but it is my money. The lack of transparency and accountability is very disappointing.
Support Tickets opened:
#199123
#186707
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