I purchased a fruitless mulberry tree recently after doing extensive research on trees that thrive in this area. I have always gone to Kniffing's nursery as it is family owned and reasonably priced. I decided to give Moon Valley a try as they are a juggernaut in the nursery industry. I paid a thousand dollars for a tree that was about 4-5 years old, and left with the confidence that I would have my backyard shade tree. They said it would take a week to deliver, which I though was a long time as we are literally up the street. It ended up taking 10 days and one day it was just in my backyard when I got home. NO CALL, NO EMAIL, NOTHING... they entered my backyard while I was at work, going through TWO GATES and left it sitting on my turf. When I got home, I immediately put it in the ground with local dirt (as they instructed). The tree looked sad when it was delivered. Almost as if they had taken it off the lot when we bought it and put in in some container for the 10 days before it got to us. The very next day it started losing leaves. It is now almost completely bare, and Moon Valley is taking ZERO responsibility. In fact, they said they could send someone to look at it, but it would cost me $50 to do so. Mind you, I live up the street. What a terrible place to do business. Some places get too large and lose touch with customer service. This is definitely one of them. They have completely lost my business, as well as anyone in my family. I will continue to share my story with my large network of East County natives who were upset when they took over in the first place. Support local, support family owned, and don't let these money hungry businesses take over.
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