Having purchased several jackets from the company over the years, I was truly taken aback by the poor customer service I encountered. Just three minutes after placing an order for the wrong size, I called to rectify it (XXL → XL). One would expect this to be straightforward, but they outright refused to assist. Instead, they proposed the following: A cancellation request that 'is not guaranteed.' If the size I actually need is unavailable by the time the order arrives, I can only receive store credit. An exchange is not guaranteed. There was zero assistance with sizing, even when I attempted to correct the error immediately. For a premium brand, this level of inflexibility and lack of support is unacceptable. Loyal customers deserve much better.
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Moose Knuckles is more than just winter jackets. Yes we have coats, bombers, and vests. But we also have attitude! Come shop for yours.
