I bought a high-end jacket expecting exceptional quality and solid customer support, especially given the hefty price of over $700. Unfortunately, it turned out to be a major letdown and a lesson in unmet expectations. The sales representative assured me that the service would take care of any issues that arose with the jacket, which played a significant role in my decision to purchase it. After just a year of normal use, the cuffs became noticeably worn and frayed—a serious durability concern for a coat meant for extreme cold. When I contacted customer support to take advantage of the promised guarantee, they completely failed to uphold it. The worn cuffs were never repaired. Spending over $700 on a brand that disregards customer promises is incredibly frustrating. You expect top-notch service for a luxury item, but instead, you receive poor post-sale support. I strongly recommend considering other reputable Canadian brands in this price range. They provide comparable or better quality and, importantly, stand behind their products while treating customers with respect. Don't waste your money here if you're looking for durability and support.
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Moose Knuckles is more than just winter jackets. Yes we have coats, bombers, and vests. But we also have attitude! Come shop for yours.
