Disappointing experience with this retailer. My daughter spent $1400 of her own money on a jacket, and it was a nightmare from beginning to end. Initially, we had to wait just to enter the store, which had an air of pretentiousness, only allowing entry when a personal shopper was available. After buying the jacket, the button that secures the hood fell off within just 4 days. The store claimed they couldn't assist us since the tag had been removed. Naturally, the tag was taken off because it was a purchase, not an exchange or a return. They then directed us to the retailer's website, where the support was even less helpful. We received a PDF with return instructions but no prepaid shipping label. They expected us to cover the shipping costs to Quebec ourselves. Ultimately, we had to pay $70 for shipping, and insuring the package would have cost us $300. For such a high-end retailer, I anticipated much better service. I recommend shopping elsewhere as they don't value your time or you as a customer.
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Moose Knuckles is more than just winter jackets. Yes we have coats, bombers, and vests. But we also have attitude! Come shop for yours.