Disappointing experience with this retailer. My daughter spent $1400 of her own money on a jacket, and it was a nightmare from beginning to end. Initially, we had to wait just to enter the store, which had an air of pretentiousness, only allowing entry when a personal shopper was available. After buying the jacket, the button that secures the hood fell off within just 4 days. The store claimed they couldn't assist us since the tag had been removed. Naturally, the tag was taken off because it was a purchase, not an exchange or a return. They then directed us to the retailer's website, where the support was even less helpful. We received a PDF with return instructions but no prepaid shipping label. They expected us to cover the shipping costs to Quebec ourselves. Ultimately, we had to pay $70 for shipping, and insuring the package would have cost us $300. For such a high-end retailer, I anticipated much better service. I recommend shopping elsewhere as they don't value your time or you as a customer.
Claim your business profile now and gain access to all features and respond to customer reviews.
Moose Knuckles is more than just winter jackets. Yes we have coats, bombers, and vests. But we also have attitude! Come shop for yours.
