We purchased an Octoray toy from a local shop, but it wasn’t producing the sounds it was supposed to. After exchanging it for another, we still faced the same issue. I reached out for assistance, and while they suggested changing batteries, the problem persisted. After some back-and-forth communication, we learned we received an older model. The company kindly sent a plush toy as a gesture, which my son really enjoys. Thank you for the great customer service!
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