mootpay.com

3.2
3.2 Based on 51 reviews

MootPay understands that sometimes things go wrong when you shop online. That's why we're trusted by thousands of retailers to give you quick access to your purchase information, as well as the tools necessary to manage payments and resolve any disputes i...

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Average Rating

3.2

/
5

51 Reviews

5 Star
55%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
45%

All Reviews

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Review Time

Reuben Rogers
Unauthorized deduction without explanation...

The service deducted money from my account without authorization, and I received no explanation. When I tried to use their alternative service, it couldn't find any payment associated with my emails, despite having proof of the deduction.

1
Date of experience: Dec 28, 2025
Lindy Howard
Unauthorized deduction from my account...

An unauthorized deduction was made from my account without my consent, and I received no explanation. When I attempted to use their secondary service, it couldn't find any payment linked to my emails, yet I have proof of the deduction.

1
Date of experience: Dec 28, 2025
Janelle Smith
Response and resolution were prompt...

The response and resolution to my issue were prompt. I hope this level of service is consistent.

5
Date of experience: Dec 26, 2025
Unauthorized monthly deductions discovered...

I just discovered that an unauthorized amount of $19.75 has been deducted monthly from my bank account since January 23, 2025. I have emailed them but have not received a response.

1
Date of experience: Dec 02, 2025
Byron Sanders
Exceptional service from the representative...

I noticed a recurring deduction from my account and my bank couldn't provide clarity. After some investigation, I reached out to a representative who quickly resolved the issue and instructed the company to halt the debits. Thank you for your efficient and professional service!

5
Date of experience: Jun 23, 2025
CircleOfHapiness
Resolved my issue swiftly...

The issue I faced was sorted out quickly.

5
Date of experience: Apr 22, 2025
Tommie Adams
Ongoing unauthorized deductions...

I've been facing unauthorized deductions from my bank account for nearly a year. I can't reach the company to cancel these transactions. I need assistance to stop these deductions!

1
Date of experience: Apr 20, 2025
Primrose Barnes
Exceptional help received...

The representative was fantastic! I received help promptly and got my refund within a day or two. Excellent service!

5
Date of experience: Mar 23, 2025
McKenna Price
Questions about unauthorized charges...

What is this service, and why has my account been charged $19 without my authorization?

1
Date of experience: Jan 29, 2025
Cooper
Repeated unauthorized charges...

I've been charged twice a month without consent. Despite my efforts to stop it, I have had no success. I plan to take legal action for fraud. Each time I email, I receive the same response about needing to provide the amount debited, which leads nowhere. This feels like a scam!

1
Date of experience: Dec 01, 2024

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Business Details

  • MootPay understands that sometimes things go wrong when you shop online. That's why we're trusted by thousands of retailers to give you quick access to your purchase information, as well as the tools necessary to manage payments and resolve any disputes instantly, allowing you to shop online with confidence.

  • email consumerhelp@mootpay.com
  • language https://mootpay.com

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