I recently moved house, ordered a mop pro because I had seen the ads and it looked like the sort of product I needed. Thinking I had updated all my addresses, I checked out with PayPal but it turned out one of my cards was still attached to the old address, my bad!Contacted customer support STRAIGHT AWAY to highlight this and mention that I had NO ACCESS to the old address. So I asked if we can update the address before the order is shipped out. They took 2 days to respond to me after me sending multiple follow up emails to say "Apologies. We are unable to edit the address once the order has been placed. Thanks." No alternative option, no other helpful information.I responded straight away to say "Ok can we at least cancel the order and I can reorder it to the new address?"24hrs later after another email from me prodding for a response, I got "Apologies. The orders cannot be canceled once they are processed. Thank you.". Again, very unhelpful and offering zero alternatives. I said to them well that isn't a great order processing system if you can't amend orders, plus I contacted them within minutes of making the order to rectify this and got no response. The agent then proceeds to get sarky with me after another 24hrs and say "You are welcome to return the item if you are not satisfied. Thanks". Yeah, I'll just proceed to return an item that I physically can't get to? In that case can I get the refund? Another >24hr sarky response: "The item needs to be returned for a refund. Thanks"What a joke. Terrible customer service. Can't speak to the actual usefulness of the item because I haven't received it. Money down the drain. Someone's got a new mop on my dime. Thanks guys!Edit to reply to their response: Not being able to cancel an order in 2026 due to "fast processing times" is the lamest excuse, you've purposely done that to create barriers for customers unhappy with your product. Multiple other reviews also state how difficult it is to return faulty products. Your customer service and ordering mechanism sucks all around, don't pretend you're doing it for the good of your customers. They're not happy so clearly it isn't working is it.
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Designed for hassle-free cleaning.
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