Having unpacked and inspected the mop it was obviously lacking quality showing a broken water plug and dodgy mop movement. We replaced it in the same packaging within a hour and returned it. The 1 star is not for the dodgy product but for the refusal to refund due to the same plug being defective? The company is registered at a house in Northolt but the return is to a house in Greenford. Wish I checked this in advance as to has red flags all over it.
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