Affiliated Entities and Retail StructurePublic information and consumer reports indicate that Morena Mia operates under or in association with multiple retail storefront names, including but not limited to: • Royal Bee • VIP Cosmetics • Earth / Earth Palapa • Beyond Store • Elements • D’or24k • Empire Tech • Zero Gravity • STEMTOX . Vine GardenThese storefronts appear to retail overlapping product lines, including SpaceTouch devices, and are frequently referenced together in consumer complaints.While corporate ownership structures are not fully transparent, the operational coordination between these retail entities and the SpaceTouch brand is evident in: • Shared product lines • Shared marketing claims • Similar sales tactics • Recurring consumer complaint patternsThis suggests a strong commercial affiliation and coordinated distribution model.⸻Misrepresentation of Regulatory StatusDuring the sales presentation, I was explicitly told that the device was “FDA approved.”After purchase, I discovered: • The product manual states:“This is a beauty care product and is not intended for medical use.” • Customer service later revised language to “FDA compliant.” • The SpaceTouch website continues to imply FDA approval. • Public FDA documentation includes warning communications related to marketing claims.The distinction between FDA approval and FDA compliance is significant and materially influenced my purchase decision.⸻Professional and Medical Suitability MisrepresentationThe device sold to me included: • LED therapy • Microcurrent • Microneedling componentThe microneedling device was presented as suitable for professional, multi-client use.However: • The product is marketed as a personal-use beauty device. • When I requested sterilization guidance, I was instructed only to disinfect with alcohol. • As a healthcare professional, I understand that disinfection is not equivalent to sterilization and is not appropriate for multi-client invasive procedures.This contradicts the professional medical suitability representations made during the sale.⸻Sales ConductThe sales environment included: • High-pressure tactics • Isolation during the presentation • Removal of my phone when attempting to research the product • Urgency to complete the transactionOnly after leaving the premises was I able to independently verify inconsistencies in regulatory and product claims.⸻Pattern of Consumer ComplaintsFollowing my purchase, I reviewed public complaints and identified numerous consumers reporting nearly identical experiences involving: • FDA approval claims • Professional-grade representations • High-pressure tactics • Difficulty obtaining refunds • Limited post-sale supportThe recurrence of these complaints across multiple storefront names and the SpaceTouch brand suggests coordinated sales practices rather than isolated incidents.⸻Requested ActionI respectfully request: • Investigation into coordinated sales practices between Morena Mia Beauty Group, its affiliated retail entities, and the SpaceTouch brand. • Clarification of regulatory representations being made at point of sale. • Review of claims regarding professional medical suitability. • Refund of the disputed transaction amount.
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