The bag arrived with damage in three areas, but the seller was evasive and refused to provide return instructions or issue a proper refund. After multiple emails, they eventually claimed to have refunded me, but no refund ever arrived.If you're in a similar situation, please request a chargeback through your bank and don't give up. This business did not act in good faith and did not follow the most basic consumer protections.The bag arrived directly from China, rolled tightly in a grey bag like a Vinted purchase. This approach contradicts the expectations created by advertising as a family business. When I did a reverse image search of the bag, I found it for £5.99 online - when I paid almost six times that.
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