I wish I'd read these reviews first! I just received my backpack after almost 3 weeks. I was putting stuff into it, and the zipper broke. One of the back pockets is not sewn in. It's cute, but it's junk! And after reading all of these reviews, I know it's no need to try to return. This is a PayPal pay in 4. Maybe they can help, but I doubt it. Don't waste your money!!!!Update: I have to come back and give this update because I may have been wrong. I contacted the company about the zipper and the pocket. They replied, asking for pictures. I sent pictures. They asked if I wanted a refund or replacement. I told them I would like a replacement because the backpack really is very cute. They just emailed me again with an order confirmation for another backpack. I did not have to do anything. Very very positive! Thank you More than a Backpack!
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